Privacy- and cookie policy

Through our website www.delvano.com we collect personal data, and cookies are used. We respect the privacy of visitors to our website and ensure that the personal information you provide is treated confidentially and protected. Personal data is processed in a way that is consistent with the requirements of privacy legislation.

Delvano NV is responsible for the processing of personal details as described in this privacy statement.

Personal data that we process

Delvano NV processes your personal data because you make use of our services and/or because you provide them to us yourself. Below you will find an overview of the personal data we may process:

• Name and surname
• Address details
• Telephone number
• Email address
• IP address
• Other contact data that you actively provide, e.g. in correspondence and by telephone
• Internet browser and device type
  

Special and/or sensitive personal data that we process

Our website and/or service has no intention of collecting data on website visitors who are under 16 years of age. Unless they have permission from their parents or guardian. However, we cannot verify whether a visitor is over 16 years of age. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data being collected on children without parental permission. If you are convinced that we have collected personal data on a minor without such consent, please contact us at info@delvano.be and we will delete this information.

• To be able to call you or send you an e-mail if this is necessary for us to be able to carry out our services
• Processing your payment
• To inform you about changes to our services and products
• To deliver goods and services to you
• Delvano NV analyses your behaviour on the website in order to improve the website and to tailor the range of products and services to your preferences.
  

Automated decision-making

Delvano NV does not make decisions on the basis of automated processing that could have (significant) consequences for people. These are decisions that are made by computer programmes or systems, without a person being involved (for example an employee of Delvano NV).

How long we keep personal data

Delvano NV does not keep your personal data any longer than is strictly necessary to realise the purposes for which your data is collected.

Sharing of personal data with third parties

Delvano NV only provides to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar technologies, that we use

Delvano NV only uses technical and functional cookies and analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical functioning of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. They also enable us to optimise our website. You can unsubscribe from cookies by configuring your internet browser in such a way that it no longer saves any cookies. In addition, you can delete all information previously stored using your browser settings.

Viewing, modifying or deleting data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by Delvano NV and you have the right to data portability. This means that you can submit a request to us to send the personal data we have on you in a computer file to you or another organisation named by you.

You can send a request for inspection, correction, deletion, data transfer of your personal data or a request to withdraw your permission or to object to the processing of your personal data to info@delvano.be.

To make sure that the request for inspection was made by you, we ask you to send a copy of your proof of identity along with the request. In this copy, please make a black out of your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.

Viewing, modifying or deleting data

Delvano NV takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you have the impression that your data is not properly secured or if there are indications of misuse, please contact us via info@delvano.be.

Contact information

Should you have any further questions and/or comments after reading our privacy and cookie statement, please contact us using the contact details below.

Delvano NV takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you have the impression that your data is not properly secured or if there are indications of misuse, please contact us via info@delvano.be.